Shipping & Delivery Policy

Cookie Daddy offers several types of products, each with its own fulfillment process. Baked goods are prepared fresh for local delivery, merchandise is made to order, and PÜRK Coffee is fulfilled separately by our roasting partner.

Please review the information below before placing your order.

Cookies & Baked Goods

Cookies, Beasts, and other baked goods from The Bearded Baker are prepared fresh in small batches and are available for local delivery within eligible Toronto delivery areas.

Local delivery is currently available on:

Monday, Wednesday, Friday and Saturday

Available delivery dates are shown at checkout based on your location and the date your order is placed.

Because our baked goods are made fresh and production is limited, certain delivery dates may become unavailable once capacity has been reached.

Your selected delivery date will be confirmed with your order.

Local Delivery

Local delivery is available only to eligible postal codes.

Enter your delivery address during checkout to confirm whether your location is within our delivery area and to view available delivery dates.

Delivery fees are displayed at checkout before payment is completed.

Customers are responsible for providing a complete and accurate delivery address, including apartment or unit numbers, buzzer information, and any other details reasonably required to complete the delivery.

Please ensure someone is available to receive the order where necessary.

If a delivery cannot be completed because the address or delivery information provided was incorrect or incomplete, additional delivery charges may apply if redelivery is available.

Because baked goods are perishable and made specifically for scheduled delivery, we cannot guarantee replacement or redelivery when an order cannot be delivered for reasons outside our control.

Merchandise

Cookie Daddy apparel, hats, and other merchandise are generally made to order.

Your item is printed, embroidered, or otherwise produced after your order has been placed.

Typical production time is approximately 2–7 business days, although production times may vary.

Shipping begins once production is complete.

Tracking information will be sent to the email address provided with your order once available.

Merchandise is fulfilled separately from our baked goods and coffee and may arrive in a separate package on a different date.

PÜRK Coffee

PÜRK Coffee is roasted fresh and fulfilled separately by our roasting partner.

Coffee orders may therefore ship separately from Cookie Daddy merchandise or The Bearded Baker baked goods.

Shipping rates and available shipping options are displayed at checkout.

Delivery times vary depending on destination, carrier, and other factors outside our direct control.

Tracking information will be provided when available.

Orders Containing Multiple Product Types

Cookie Daddy brings together products with different production and fulfillment processes.

If your order contains a combination of baked goods, coffee, and merchandise, your order may be divided into separate deliveries or shipments.

This may result in:

• Different delivery or arrival dates
• Multiple packages
• Separate tracking or delivery notifications

This is normal and does not mean that any part of your order has been forgotten.

Shipping and Delivery Addresses

Please review your shipping or delivery address and contact information carefully before completing your purchase.

Customers are responsible for providing complete and accurate information at checkout, including:

• Street address
• Apartment or unit number
• Buzzer or access code, where required
• Telephone number
• Email address
• Any delivery instructions reasonably required to access the property

If you notice an error or missing information after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the information before fulfillment begins, but changes cannot be guaranteed once an order has entered production, been dispatched, or transferred to a delivery partner or carrier.

Cookie Daddy is not responsible for failed, delayed, misdirected, or incomplete deliveries resulting from incorrect, incomplete, or outdated information supplied by the customer, including an incorrect address, missing unit number, unavailable or incorrect buzzer code, incorrect telephone number, or other missing access information.

Where a delivery attempt cannot be completed because the information provided was incorrect or incomplete, the order may not be eligible for a refund or replacement, particularly in the case of perishable baked goods.

If redelivery is possible, additional delivery charges may apply.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

Delivery and Shipping Delays

Estimated shipping and delivery dates are provided in good faith but are not guaranteed unless expressly stated otherwise.

Weather, carrier disruptions, high order volumes, production delays, and other circumstances outside our reasonable control may occasionally affect delivery times.

If we become aware of a significant issue affecting your order, we will make reasonable efforts to contact you using the information provided at checkout.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Lost, Missing, or Damaged Shipments

If a shipped order is delayed, missing, or marked as delivered but cannot be located, please contact us as soon as possible.

We may ask you to confirm your shipping information, check with household members or neighbours, or contact the carrier as part of the investigation.

For damaged shipments, please retain the packaging and provide photographs of the package and affected item where possible.

We will work with the applicable fulfillment partner or carrier to investigate eligible issues and determine an appropriate resolution.

Issues With Baked Good Deliveries

Because cookies, Beasts, and other baked goods are perishable, please inspect your order when it arrives.

If there is a problem with your baked goods, contact us within 24 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Photos where applicable

We will review the circumstances and determine an appropriate resolution.

Coffee and Merchandise Issues

For problems involving PÜRK Coffee, please contact us promptly after receiving your order.

For Cookie Daddy merchandise, please contact us within 28 days of receiving your order.

Please include your order number and photographs where applicable.

Returns, replacements, and refunds are also subject to our Refund Policy.

Questions

Questions about shipping, local delivery, or an existing order can be submitted through our Contact page or by replying to your order confirmation email.

Please contact us before placing your order if you are unsure whether we can accommodate a specific delivery requirement.